Titles are limited to libraries that have turned PPU on.The owning library has now repurchased the title.Ĭheckouts and holds on PPU titles work a little differently than regularly owned titles.Patron had a hold on a title, it changed to Suggest, but is now displays Hold. The title has likely expired, MAIN does not own a copy, and the owning library has not repurchased.Patron has a hold on a title and the title now displays Suggest Patron has a hold on title that has expired and MAIN owns a copy If a title is metered (date range or number of check outs), it may have expired and has not been repurchased by the owning library. A patron may have checked out a title, wants to check it out again, but now it has disappeared.They would need to keep searching, and once that title becomes available they could check it out again. If a patron was able to check out a title owned by a library not their own, it may no longer be accessible to them at this point in time, because it is currently checked out by someone else. It is most likely related to the above conditions for searching and accessing titles in the app.Patron previously checked out a title, wants to check it out again, but can’t find it in the app They cannot place holds on titles not owned by other MAIN libraries Patrons can only search for, see, and check out titles owned by other MAIN libraries if they are immediately available to borrow.Patrons can search for, see, check out, and place holds on titles owned by the MAIN cloud.Patrons can search for, see, check out, and place holds on titles owned by their library.Patrons can see the entire collection across all MAIN libraries All owned eBook and eAudio titles are added to the PAC.The cause may be because of how titles are made available within MAIN They may have found a title in the PAC but cannot search for it in the app. They may have checked out a title in the past but now it has disappeared. Patrons sometimes report is that they can’t search for, see, check out, or place a hold on a title. If the patron changes libraries within MAIN, their holds, history, and current checkouts will not migrate over.If the patron has already borrowed content under their new card, this information will be overlaid by the old. If the patron’s new barcode is for the same library as their old card, their cloudLibrary checkouts, holds, and history from their old barcode should overlay onto their new one once the new barcode is added in the CAT tool.After logging into the CAT tool (limited to those with Admin permissions), select the down arrow under the account name in the upper right corner. The patron’s barcode can be changed in the library’s CAT tool.Patrons who haven’t used their card in a long time, and then decide to try to use cloudLibrary, may have an expired card.If neither of these options work, or the patron was using something else, the pin can be reset in Polaris. Pin numbers are typically the last four digits of the phone number in the patron’s account in Polaris, or 1234 (depending on the library). Patrons often don’t remember their pin.Verify the information in Polaris and have them retry logging in. They may have mistyped their barcode, selected the wrong library name, or entered an incorrect pin. Often this is due to mismatch in login credentials, or incorrect credentials. Patrons commonly get an error message about a problem with their card when trying to login.All three elements that the patron enters during login need to match or login will fail. It checks three elements: barcode, pin, and library name (“registered at” library in Polaris). When a patron logs in, the cloudLibrary app validates against Polaris.Hover over "Accounts & Lists" in upper right hand corner. How to delete a library book from Kindle: 1. In order to delete a library book you have to go to your Amazon account. Holding down on a library book in the Kindle app will not give you the "Permanently Delete" option. Library books automatically expire and un-download when your loan ends, but they still appear in your library. Mashable ran into trouble trying to delete library books from Kindle. If you want to delete the book from your account and across your devices select "Permanently Delete." If you permanently delete a book you would have to buy the book again to re-read it. If you just want to free up storage on your device, but do not want to delete the book from your account, you can select "Remove Download." This will remove the book from your device while leaving you with the option to re-download it in the future. You have two options for deleting books on your Kindle. In your Kindle library, hold down the book you'd like to delete.
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